All support is provided by our own dedicated, multi-skilled in-house software and technical support staff. As well as our standard support contracts, we can offer various options to suit your business needs including weekends and bank holidays.
As a customer you will have direct access to the support team helpdesk via phone or email, with no laborious call logging or support ticket system to navigate.
ERP System Provider
Technical support for Enterpro
Our own in-house technical services differentiate Rubicon from other ERP system providers. By coming to us, you know you can rely on our technical team to continue to support your associated hardware after purchase through Rubicon.
We also manage the back-to-back maintenance contracts/renewals with our suppliers to ensure ease and reduction of administration for our customers.
We pride ourselves on our aftercare services delivered by our dedicated personnel. The longstanding relationships we have built reflect the standards of customer service and technical support that we maintain.
The Rubicon ERP system runs over a Microsoft SQL server database and is deployed to the user via Microsoft Remote Desktop Services (RDS).
We are able to offer multiple options in terms of deployment: –
- Physical or Virtual Servers on-premise
- Physical or Virtual Servers hosted in a Data Centre
- Cloud based via Microsoft Azure
No matter what your requirements and challenges are, we always strive to help find you a solution. Whether you require further training, need questions answered regarding our range of modules, or you need technical support with your integrations, we are here to help.
Give us a call on 01284 755671 to talk to one of our team members today.
